Time After Time
Put Your Decision-Making Time Horizon to Work
Think about the future. Notice what kind of events you expect to happen in the future. Think about the projects you have going on. Think about the good things you expect to happen, and how you plan for them.
You’ll notice that you have a preferred time [...]

Giving Good Service
Good customer service requires more than just nice phone manners.
I had a customer service need today. I called the company, whom we’ll call Canadian Mozy, and got a very nice young man named “Johnny.” He seemed to have a genuine American accent, clearly understood my issue, and was able to respond in complete [...]