Put Your Decision-Making Time Horizon to Work Think about the future. Notice what kind of events you expect to happen in the future. Think about the projects you have going on. Think about the good things you expect to happen, … Continue reading →

Good customer service requires more than just nice phone manners. I had a customer service need today. I called the company, whom we’ll call Canadian Mozy, and got a very nice young man named “Johnny.” He seemed to have a … Continue reading →

But offering lots of options can destroy the buying experience. I’m flying this morning. More accurately, I’m waiting in line after line after line at the airport. Once, I needed my boarding pass. Then I needed my boarding pass and … Continue reading →

Don’t be surprised when you get the expected result. Stupidity is running rampant, world wide. It’s frustrating, because the mistakes aren’t rocket science. They’re really simple stuff. People forget their actions have consequences. Let’s explore some cause/effect you should keep … Continue reading →

Tim Sanders wrote a blog entry that references a Business Week article on information overload I commented on last week. The writer suggests that information overload might be good. There might be some valuable information, and besides, young people can … Continue reading →

Your little voice may have all the answers you need. Have you ever wondered how certain corrupt businesspeople can keep spouting great, moral words while doing the exact opposite in their behavior? You wonder how they can wax eloquent about … Continue reading →

Maybe you’ve been successfully brainwashed and just don’t know it. How would you? … Continue reading →

Your survival could depend on it! Are you up to date with your user experience? I have been coveting my friend’s iPhone. It is true I have both a Palm Pilot and a Blackberry but the iPhone is getting more … Continue reading →

Click here to listen to this as a podcast. Download the “Happy or Successful” diagram that goes with the article. On a recent birthday I was looking back at the strategies that my friends from high school and college and … Continue reading →

Sometimes decisions aren’t worth the cost of deciding Click to hear the original Get-it-Done Guy podcast. [Subscribe at iTunes (search for "Get It Done Guy") or http://GetItDone.QuickAndDirtyTips.com] This article is a reprint of an episode of my new podcast. You … Continue reading →

Click here to listen to this article as a podcast. The love of money isn’t the root of all evil; arithmetic is the root of all evil. More specifically, counting. Don’t get me wrong; counting was a wonderful invention. It … Continue reading →

Click here to hear this article as a podcast. I’d like to share with you a LinkedIn exchange I had on the topic of whether Being Nice is a good business strategy. Questioner Is there power in being nice, with … Continue reading →

August 2007 Newsletter Click here to listen to this article as a podcast. We say people are our greatest resource. And Dilbert’s boss points out, “resources are our greatest asset.” But most companies put huge effort into attracting and retaining … Continue reading →

Some change resistance is good. How about yours? Click here to listen to this article as a podcast. Q: I am change-resistant. I know it, but it doesn’t help. Once I’ve decided to change something, I enjoy the challenge. But … Continue reading →

What is strategic thinking, as opposed to tactical thinking? You know you’re talking strategy when your topics include… Continue reading →

Why Overhead isn’t necessarily bad. Click here to listen to this article as a podcast. I never thought I’d be able to grow up and say, “Mom, I’m not just a productive businessperson, I’m overhead!” Many people think overhead is … Continue reading →

We’re great at making things hard when they don’t need to be. Now, let’s start making things easier… Continue reading →

Just be prepared to get your belly button pierced… No one should take themselves so seriously With many years ahead to fall in line Why would you wish that on me? I never want to act my age What’s my … Continue reading →