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The Consulting Firms of the world seem to win the recruiting game, hands-down. It’s not because of money, though; it’s because they treat recruiting as seriously as sales.

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It sounds easy: my client wanted to think more strategically. isn’t that the hot buzzword? “Strategic thinking.” Oooh! Sexy. There’s only one problem: what, exactly, does it mean?

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Ever found yourself resisting change? Read about how to overcome it or listen to the podcast here.

We're taught that overhead in business is a bad thing. But is it really? My self-esteem depends on the answer...

What's the difference between profit and cash flow? Often, it's the difference between success and bankruptcy. Before we begin, let's use clear language. I won't say "income" because different people mean different things by that word. I'll say "revenue" to mean money...

Be careful when making promises, even if you don't mean it. Trust is the foundation of relationships. See the transcript here.

Q: I often hear the term "sales and marketing." Aren't those the same thing? A: Not at all, though people confuse them all the time. In most businesses, marketing and sales are very different. Sales is when you're face-to-face with a customer, convincing a person to...

How better to build devotion in customers (or friends, for that matter) than to arrange for them to stumble on a little beauty now and then.

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