“Hello, valued customer, your call is very important to us. Now please wait 15 minutes because we don’t want to spend the money to staff our phone lines.” There was an actual human being who decided to record that message. That actual human being may really have...
In a leadership position, even the small stuff … isn’t. People watch your every move. Get used to it.
Today's Get-it-Done Guy episode deals with how to form a new habit. Becoming more productive, setting new years resolutions, brushing your teeth differently ... any sort of behavior change involves, well, changing behavior. Unfortunately, humans aren't very good at...