“Hello, valued customer, your call is very important to us. Now please wait 15 minutes because we don’t want to spend the money to staff our phone lines.” There was an actual human being who decided to record that message. That actual human being may really have...
If you want to change your life, how do you do it? I used to think it was hard. Then I realized that most of the opportunities in life have come through one simple activity: talking to people…about stuff. Who you talk to, and what you talk about, ends up...
I'm a huge fan of system dynamics and the understanding of complex systems that has come from the field that Jay Forrester invented. This is a superb article by the late Donella Meadows about the leverage points in complex systems, in ascending order of effectiveness....