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Meritocracy: A Fine, But Mythological, Idea

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I love the idea of a meritocracy! It’s a glorious myth that makes a wonderful story. But if you look at how resources, wealth, prestige, etc. get distributed, it’s very hard to make a case for meritocracy.

It’s no surprise we believe in meritocracy. We spend our entire first 18-25 conscious years in school. School is a true meritocracy. The more you work at mastering the material, the more you earn good grades. I don’t know about you, but school was the last meritocracy I had the privilege to enjoy.

At my very first job out of college, I was told, “You do the best job of anyone here, but you’re too young to be making any more money.” Sadly, I persisted in thinking that doing a good job was the way to get what I wanted out of life. I still think that way in my gut, even though I continue to see little evidence of it.

Many very successful people talk a lot about meritocracy and how they just worked hard to succeed. That’s all fine and good, but they’re looking at only their own story. They’re not looking at the vast majority of people in the world who work very, very hard, and don’t get rewarded nearly as well. I’ve also noticed that the people who are highly successful/rewarded/prestigious have a tremendously powerful psychological vested interest in believing in and trumpeting the idea of meritocracy. Otherwise they would have to confront the idea that maybe they don’t deserve all that money/power/fame, and it simply came to them because they were born to the right parents, or were in the right place at the right time.

In capitalism, we give the bulk of the value created by an enterprise to the owners. It’s far better to own 50% of the equity in a successful company that you left 6 months after founding it than to work your ass off for 12 years making that same company a success, but working on salary. What matters as far as material reward isn’t the work/merit, but the capital and ownership structure. (That’s a true story, by the way. The company founder never worked again. The employees, while doing reasonably well, are still working at the same or other companies to earn their daily bread.)

If you want to do a good job, by all means, do it. Personally, I like to be proud of my work, and I strive to do the very best. But don’t confuse that with getting what you want. When you’re designing your life, remember that producing good work may be something you do for the psychic and self-esteem rewards. When you’re going after other rewards, say, money, be as clear-headed as you can about what will help you reach that result. Hard work and skill may not have anything to do with living the kind of life you want.

Learning to learn: How to get better at what you do

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I’ve been reading the book Talent is Overrated by Geoff Colvin. In it, he describes the kind of deliberate practice you have to do to get good at something. This is extremely important! If you’re doing anything new with a learning curve, you can vastly accelerate that learning curve with the right kind of practice.

I’m learning to sight-sing (sing directly from a musical score) despite playing no instruments and having no musical background. Not only do I have to learn to sing, but I must learn to read music, to hear pitches, to match pitches, etc. It’s a very difficult learning curve for me, at a time in my life when I’m many years away from the last time I tried to learn an entire skill set from scratch. Here’s how I’m using deliberate practice to accelerate my learning.

First of all, I have to deal with the fact that sight-singing is skill-based. No amount of intellectual understanding can help me get it any faster. I need to drill. I drill every day. It is very clear that daily drilling separated by sleep cycles builds capability. There’s a measurable improvement every day in my skills. That’s neat. It’s frustrating only because there doesn’t seem to be any shortcut. The results only show up when I put in practice time during the day with sleep in between.

When I notice a chronic problem in my practice, I design an exercise for that particular problem. For example, there are certain intervals I just can’t remember. So I plunked out little made-up songs (with words and imagery) 30-seconds long on my keyboard that emphasized the troublesome intervals. Then I listen to them for 20 minutes each day until my brain starts to memorize them.

Learning to sing intervals is trickier because I have no outside source of feedback to know if I’m doing it right. Often, I’m not. To the extent possible, I use a piano for feedback. I sing slowly with a piano keyboard, and concentrate on listening to the external sound of the keyboard and of my voice, rather than my internal imagination of what the note *should* sound like. I’m gradually becoming able to sing most intervals.

One intermediary skill in learning to sing intervals has been to explicitly develop comfort singing a note when it sounds dissonant. If a note is playing and I’m supposed to sing a major 7th above it, I have to hold that note even if it sounds a bit jarring to my ear. So paradoxically, I’ve had to develop the skill of singing a note even when my ear tells me it’s out of tune. Because it’s in tune, it’s just a dissonant harmony.

My next step is to work on stretching the range where I can hear and sing intervals. I’ve discovered that I’m essentially tone deaf below G. I never noticed before, but I can’t even tell which notes are higher or lower in that part of the keyboard. Unfortunately, drilling that one seems to require an external keyboard. For reasons I don’t understand, my iPod keyboard doesn’t produce the same confusion that an external keyboard does. When I get my hands on the right equipment, my next set of self-drills will all be around developing that part of my range.

Next time you are learning something new, don’t just practice; practice deliberately. Design exercises to stretch yourself where you’re having trouble. You’ll find if you stick with it, it’s possible to learn much more quickly than you ever though possible. (And no, it doesn’t feel any easier. You just make faster progress through the uncomfortable parts.)

Why I Like Paper

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A reader wrote in:

I read your suggestion about the 3×5 pad and it sucks! That’s because I hate paper and pen note-taking. I want something that I can carry with me anywhere on my handheld and which will also prompt me, just like a personal assistant, not something which will load me with the extra work of transcribing to a master list! As if I am not burdened enough already! Look, I need something to help me gain lost time each day. Something to boost my productivity and tidily organise my intended activities in a manner that enables me to take action on them!

My reply:

The reason I like paper is that the transcribing *forces me* to confront whether or not a particular task is important enough to copy by hand. If it isn’t, that’s a sign that it probably isn’t important enough to keep on my list. The key to freeing up time, ultimately, is saying “No” to commitments and then vigorously protecting the time you’ve freed up.

If time is getting lost, you need to stop doing the things that you define as “losing” it. Smartphones are often big time losers. Yes, the phone is a fun toy, and yes it can do cool stuff, but measured *in terms of my getting my important work done* (as opposed to my unimportant, imagined work), it’s probably doesn’t make me that much more productive.

The problem is that it speeds up some things, but it slows down others. For example, I type about 1/3 the speed on my smartphone as I do on my desktop. I may find it convenient to respond to email on my smartphone, but it’s actually making me *less* productive. And even if I could answer email at the same rate, the moment I click on a link and spend 5 minutes web browsing or playing a game, any email productivity gains get lost as I waste time goofing off.

If you’re brave enough, try keeping a log for a couple of days. Note what you get done on your smartphone and what you get done at your desk, and how much time each takes. You may find your smartphone boosts your productivity. Or you may find it doesn’t. For looking up phone numbers and addresses, my smartphone is awesome. But does it really save time? I used to clip someone’s business card into my rolodex and I’d memorize it after 2-3 calls. Now I have to retype or scan-plus-double-check each card to get it into my address book (or pay someone to do it, which means earning the money to pay them). And then I *always* have to look them up, because I no longer memorize.

Assuming I make 5-6 calls a day, am I really more productive with an electronic address book when you take all that into account? I suspect yes, but I probably save a few minutes a month, *not* hours.

In short, I like paper because it forces me to think. I like technology because it’s fun and sometimes convenient. But I never assume that paper is automatically bad, nor do I assume technology is good. Like any tool, test it out and be careful that adopting a new, faster tool in one area doesn’t slow you down in another.

The Power of Visceral Relationships

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I’m having a conversation on Google+ about social media, and it connected up with an exercise I did today to produce a rather puzzling realization.

Social media has certainly broadened who I know and how we connect. It’s because of social media that I have met some of the great in-person people I know. And I definitely use it to keep in touch with people I’ve met at conferences, etc. It’s just such a weird thing to me.

I’m working my way through a process of re-examining my life, and I did an exercise today of writing down my happiest memories. They mostly fell into categories of: “times I was hanging out in person with friends,” “times I was alone in a nourishing/replenishing environment,” and “times I was performing.” When I think about those memories, I feel really good. I don’t feel really good when I think about my social media interactions, however. I don’t feel bad, either. And that, I think, is why I raised the question. For me, social media relationships are cerebral, not visceral.

That’s great for work, accomplishment, and idea exchange. But it’s the visceral community that, as revealed by this exercise, brings me joy. It’s also the visceral community that make me feel supported, like someone’s got my back, etc. So I wonder how much my social media actually supplants or shifts my relationships from “happy-making” to “engaged-making.” Those aren’t the same thing, and I personally prefer the former to the latter.

Email Overload – Where the CEO of Xerox and I Disagree

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As you probably know, I’ve launched my You Are Not Your Inbox, so I’m revisiting some of my old thoughts about Email Overload.

Tim Sanders wrote a blog entry that references a Business Week article (“What’s So Bad about Information Overload?”) on information overload I commented on last week. The writer suggests that information overload might be good. There might be some valuable information, and besides, young people can handle it just fine.

Sure. In what universe? My Get-it-Done Guy podcast email and people’s reaction to my
What is Email Costing You Assessment, suggest many people of us feel our life force being regularly sucked from our bodies by information overload. It makes us jump from topic to topic. It interrupts us when we need to concentrate. And then we feel guilty that we still can’t keep up. Gee, that sounds like a resourceful emotional state for reaching our goals.

Yes, we’re getting more info. Yes, some of it’s useful. But that’s not the point! We need to ask: is it useful enough? Are the benefits—financial, social, or emotional—worth the cost?

For Xerox CEO Anne Mulcahy (mentioned in the article), the answer is Yes. In email, they say things they would never say otherwise. Like that comment about the chocolate mousse, telephone pole, and garter belt. Who would ever say that out loud?

Of course, an anonymous suggestion box would fill the same function. Even better, the tipster could actually include the original garter belt. But apparently, those emails are amazing enough that Anne devotes a lot of time to her email. Since she’s gotten great results at Xerox, for her, the benefits might be worth the cost. (Assuming, of course, that her success is because of email, rather than in spite of it. Maybe a weekly suggestion box would be just as good.)

If you’re top dog, no one pays attention to how you use your time as long as you produce business results. The rest of us aren’t so lucky. Our pointy-haired boss gives us specific goals, and email can suck up a lot of time without moving us towards our real goals. That “Top 10 Reasons Working Here Sucks” email will only help you reach your goal if that goal is a new job at your major competitor’s firm.

When you’re deciding how much time to spend with your inbox, think long and hard about the benefits you’re getting. After all, there’s lots you could be doing with that time. Ask yourself if there is any other way to get those same benefits? If you hired a $50/hour assistant to read and answer your email every day, what would you tell him/her to process versus ignore? Are you following those same guidelines?

Being perfect in every way, I follow my own advice and am ultra careful with my email habits. Even so, I often get sucked in for up to 30 extra minutes a day. Since I’m perfect, that must be the perfect amount of time to waste. But there’s still a nagging feeling: that comes out to three weeks per year. If I’m going to spend three weeks a year blathering mindlessly, I’d rather do it wearing a bathing suit on a sunny Caribbean beach than sitting hunched over my computer in my basement office, looking like one of the Mole People. At least on the beach, I might get a tan.

So don’t take my word for it. Don’t take Tim Sanders’s word for it. And don’t take Business Week’s word for it. Your email time is productive to the extent it helps you get what you want out of life. Hold it to a high standard and if it isn’t performing, drop it from your life faster than that stalker you accidentally dated in college. With email, only you can take control; there’s no way to get a restraining order.

Give Yourself Some Slack Time

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One of the most important things that I’ve learned is that you can only be up to 100% efficient –  you can’t get 25 hours of work done in a day.  How do you know when you’re at the point of diminishing returns?

We all want to believe we can add one more thing to our plate without it being a problem. But there’s only so much time in a day, and that tiny one-more-thing can be what tips the balance. Have you seen the last scene in the Meaning of Life by Monty Python? A huge man is eating a gigantic meal. At the end, he’s offered a tiny, wafer-thin mint. He eats it and explodes.

The two indicators I look at are my stress level and my slack space. If I have so much on my plate that I’m constantly thinking about the next thing and always rushing to get stuff done, that’s an indicator that my time is pretty much full. I’m at that point a lot at the moment, actually.

You can also consider whether you have enough slack time in your schedule. You need slack to handle unexpected work and personal things that crop up. If a single slipped schedule or car breakdown throws your whole life into chaos, you probably have too much on your plate and need to drop something.

Becoming more productive at what you currently do can, of course, free up some time. But even that isn’t a panacea. It takes time and effort to find alternate ways of doing your work, and then more time and effort to implement those. At some point, it takes more time and effort to improve your performance than the time and effort you actually save from improving. When you’ve reached that point, you’re doing as well as you can. If you’re still overloaded, it’s time to remove things from your plate so you once again have room to breathe, relax, and cope.

Google destroys productivity

Google is trying to “organize the world’s information,” presumably to help us be more productive. But they make their money selling advertising. By definition, ads are things that distract us from what we’re trying to do and entice us to go shopping, instead. Whether or not the thing we’re shopping for is related to what we were doing is irrelevant; ads knock us out of the Zone in favor of shopping.

Even if we don’t click on the ads, if you’re like me, their mere presence is a bit of a distraction. Especially if they are animated or flashy or move.

As I discuss in chapter 4 of my book, restore focus by eliminating distractions. Use a plug-in like Firefox AdBlock Plus to eliminate as many ads as possible. And while I appreciate the convenience of Google products, if you find yourself getting distracted because you’re living in your Web browser, close the browser and use desktop applications that don’t pull you away from your task at hand.

Ignore that software upgrade notice … for now

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Many programs check to find out if they have an available upgrade when you run them. If so, they have a little upgrade notice that pops up then and there to tell you. Helpfully. This is convenient, courteous, just-in-time behavior, right? Wrong.

When you start up a program, there’s a 99% chance that you’re starting it because you want to use it. You have some task that requires the program in order to accomplish. You’re in work mode, with a specific goal in mind.

That’s exactly the wrong time to distract you with a software upgrade notice that forces you to think about a choice: Not Now, Install, or Cancel (what does cancel even mean in this context?). If you should decide to install now—after all, who’s going to remember later—then you’re treated to six hours of debugging when this minor upgrade from v 5.62 to v5.63 accidentally wipes out your hard drive. Your original task gets lost.

As a user, don’t let upgrades hijack your mind! Adopt a simple, yet effective habit: when a piece of software offers to upgrade, immediately jot down at the very end of your to-do list, “Upgrade silly program” and choose Not Now. Then treat the upgrade as you would any other to-do item: do it only when it fits into your schedule. If it’s an urgent upgrade, fine, put it on your calendar for a free time block today or tomorrow. But keep your focus on the task and hand and don’t let upgrades hijack your mind!

(Author’s note: This blog post was inspired by an offer for me to upgrade that interrupted my train of thought for a blog post I was going to write. Sadly, I don’t recall what the original post was going to be. See how those offers can knock us off course?)

Subscribing isn’t a favor, it’s an invite to information overload.

Someone just subscribed to my YouTube channel. Yay! Now I feel more pressure to get more videos prepared and posted. YouTube helped out by sending a notice telling me someone has subscribed. It went on to suggest that I “return the favor and subscribe to person?”

The favor? Excuse me? Subscribing is something you do because you find my content valuable. Subscriptions to the Get-it-Done Guy productivity tips newsletter and the Stever Robbins YouTube Channel are staples of every good, productive, worthwhile, competent, achievement-oriented, life-fulfillment-seeking, smart, insightful person on the internet. It’s only a favor to me in the sense that I’m trying to build an audience. If someone is subscribing to “do me a favor,” that suggests they aren’t subscribing because they find my content useful. Thanks for the insult, YouTube.

And now that YouTube has insulted me, it wants me to subscribe back as a favor. Now YouTube is insulting my viewers. Bad, YouTube! Show more respect! My viewers, as noted above, are good, productive, smart people.

When a web site suggests you subscribe to something without knowing if you like it, you’re being asked to promote the web site’s agenda, not yours. Every subscription you have means more stuff piling into your inbox. Sometimes, that makes sense; you can never get enough Get-it-Done Guy content. But that doesn’t mean you should subscribe to every person who subscribes to you.

If you think a person’s content is relevant and useful, subscribe. If you don’t, then don’t. Subscribing isn’t a favor to be returned; it’s something a person does because they find it valuable. Keep your information manageable!

(Subscribing to the Get-it-Done Guy newsletter will help you do that… 🙂