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Business

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Planning for operational growth

A key element of working less and doing more is preparing enough for the future so you have systems in place when the demands on you grow. If your business is lucky enough to be on a growth path, you still have to deal with setting up operations before the growth...

Customer service requires substance and style

I had a customer service need today. I called the company, whom we'll call Canadian Mozy, and got a very nice young man named "Johnny." He seemed to have a genuine American accent, clearly understood my issue, and was able to respond in complete sentences. That's a...