Nightmare or Hope? Your Decision.
You have only yourself to blame for the quality of your decisions. Improve it. Start today.
Are you committed to becoming a spot-on decision-maker who can make great decisions that actually guide your world? Because chances are, your personal decision-making process is no guarantee of that.
We’ve just finished two years of hate-filled, [...]

The Key to Ethical, Sane Behavior
Your little voice may have all the answers you need.
Have you ever wondered how certain corrupt businesspeople can keep spouting great, moral words while doing the exact opposite in their behavior? You wonder how they can wax eloquent about the need to give customers high-quality products while they happily substitute [...]

Wentworth by the Sea hotel reopened a couple of years ago. Through a combination of history, customer service, and community integration, they produced a Quite Fabulous Experience for customers and employees alike.

What’s more important: leadership or management? Both, it turns out. Management is the tool through which leadership turns into reality. And strategic planning is the process that links leadership and management.

Taking responsibility is an oft-overlooked aspect of leadership. Here’s how to start taking responsibility for yourself and your organization.

Leadership requires vision, plain and simple. You can’t align people in an organization unless you give them a compelling future to move towards.

Having their accomplishments recognized makes a huge different for people. Here are some suggsetions as to what and how you might show appreciation.

It’s not enough to enjoy the rights of leadership; to be truly effective, you must embrance the responsiblities as well.

The best way to keep loyal customers is not to lose them to begin with! Yet some companies are destined to lose their customers just by virtue of how they price and market their services. This article explores five common mistakes that tank customer loyalty.

How tragedy can help us be more powerful leaders.

Which do you need more: leadership skills or management skills? Both are necessary for a healthy company. Here’s how they’re different, and what you need for both.

When there’s a way going on, you need to step up to leading those around you by providing a stable, but realistic sense of direction.

Your junior programmers may be setting your strategy through their technical decisions. Learn how technical decisions can determine your strategy, with examples drawn from web site design and its impact on customer behavior.

Non-technies rarely understand the extent to which IT decisions can have profound business implications. Technical folks rarely link technology decisions with the business and strategic considerations. Here are a few hard-learned lessons from a business strategist who “gets” technology.

Some CEOs don’t get it. They really don’t get it. Which ones? Well, this article names some of the names that really tweak me.

Saying “I don’t know” just may be the most powerful thing you can do in business.

It isn’t enough to have the title that means “boss.” In fact, the title may even be a hindrance. When you have the identity of a leader, you can align people and build a strong organization.

This article shares a powerful technique for bringing out people’s best: use your expectations to cause them to rise to the occasion. One caveat: your expectations must be real!

Words like “Vision,” “Strategy,” and “Tactics” are everywhere in corporations. But what are they? How do you know if you’re talking about a vision or a tactic? And how do you know a vision will be effective, versus just words on a wall? This article tells you what they are and how you know you’ve got them right.

Warren Buffett’s commentary on CEO measurement and pay.

What is a CEO’s job? This abbreviated summary of the original article has been replaced by the full article, available at CEOJOB1.HTM.

Leadership isn’t about giving orders. It never has been. It’s about making yourself so attractive that people want to follow. This Manifesto lays out how you can stop pushing your agenda and instead become a “Pull Leader.”

In a leadership position, even the small stuff … isn’t. People watch your every move. Get used to it.

Stever’s monthly column, the Leadership Workshop, on Harvard Business School’s Working Knowledge website.

The CEO has one of the oddest and least understood job descriptions of anyone in a company. This article is the last in a series of four that outline what a CEO should be doing and how she should be spending her time.

The CEO has one of the oddest and least understood job descriptions of anyone in a company. This article is the third in a series of four that outline what a CEO should be doing and how she should be spending her time.

The CEO has one of the oddest and least understood job descriptions of anyone in a company. This article is the second in a series of four that outline what a CEO should be doing and how she should be spending her time.

As your company grows, you need to change how you think and how you spend your time if you’re to lead the company to success. Here’s how to adopt the mindset of a leader.

The CEO has one of the oddest and least understood job descriptions of anyone in a company. This article is the first in a series of four that outline what a CEO should be doing and how she should be spending her time.